FAQ - Frequently asked questions about our shop
You can pay the total amount directly when placing your order via PayPal. It's quick and easy, so your order can be picked and shipped right away. A regular bank transfer is also possible, but it takes a little longer because the order is only shipped once payment has been received.
We ship your goods via DHL or DPD, depending on size and type, and via freight forwarder for very large parts. For parcel shipments you'll receive a tracking number so you can see exactly where your order is and when it will arrive.
Returns are very straightforward: pack the unwanted goods securely, include a copy of the invoice, and add a short note explaining why you're sending the item back. Apply sufficient postage and send it to us. It's best to include the postage receipt directly. After inspection we'll refund you via the same payment method you used.
The easiest way is to click the item in the shop — there you'll find a "Notify when available" field. Click it, enter your email address, and you'll automatically get a notification as soon as the item is back in stock.
Picking up your order yourself is no problem. Just order online and choose "Self-collection". As soon as the goods are ready, you'll get an email and can collect the parts from us. It's a good idea to pay right after ordering, as unfortunately we don't accept card payments on site. Collection is possible Monday to Friday between 10am and 5pm.
Sure, we'll happily take a look at your bus if you bring it by — even on a trailer. Then we'll walk around it together and tell you what you really need and which parts you can do without.
Why does it sometimes take a while to answer emails, and why doesn't someone answer the phone right away?
We're a small company and an online shop. Processing and shipping your order quickly is our top priority — which is why your goods arrive comparatively fast. As soon as we have a moment, we take care of emails and the phone.
