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Privacy Policy


Through our webshop,, we process personal and therefore, by their nature, privacy-sensitive data, careful handling of which is a matter we fully understand to be of major importance. For this reason, we give special attention to proper processing and appropriate security of all such data. In our processing operations, we are committed to meeting all requirements specified by applicable privacy legislation, specifically the EU General Data Protection Regulation, GDPR.

When it comes to the actual processing of these personal data, Bus-ok acts as “controller” in the sense of the GDPR. In this privacy statement, we will explain for which purposes personal data are collected by our organisation and how we subsequently use these data.

Purposes of processing

In general terms, Bus-ok processes personal data for the following purposes:

-    Registering you as a customer (by creating an account for you), so that, in our webshop, you can place orders for products offered by Bus-ok;

-    Allowing you to pay for the products you ordered;

-    Allowing us to ship the products you ordered to the delivery address specified by you;

-    Allowing us to handle return shipments.

Use of personal data

When you use our webshop, you leave certain data which then are available to us. These are personal data. We only use data you have shared with us while visiting our webshop.


To be able to place an order in the Bus-ok webshop, you first need to register. By doing so, you give us permission to use your personal data for handling your orders and delivering the products ordered by you. Having consented to such use of your personal data, you can then proceed to create an account. For the duration of your registration, you can continue to place orders. You can also cancel your account yourself. To remove your account, go to the “my account” page of When you register, the following data will be recorded:

  • Title, first name and last name;
  • Organisation, VAT number (optional)
  • Address, country, zip code and city
  • Contact details, i.e. email address, phone number (optional)
  • Password

You use your email address and password to access your account.

Shopping cart

Using the Bus-ok webshop, you can order a wide variety of products. Until the time when you actually pay for your order, the contents of your shopping cart remain in place. When you remove your account, the contents of your shopping cart are removed as well. These are the data that are being collected in the ordering process:

  • Your registration data;
  • For each article, the product number, description and unit price;
  • Total price;
  • Shipping cost (optional).


For us to be able to deliver the products you ordered to the address specified by you at the prices and conditions specified in our webshop, we enter into a sales agreement with you, which is implemented at approval in the case of payment in cash or by way of the online payment option suggested by us.

These are the data that are being recorded:

  • Name;
  • Address details;
  • For each article, the product number, description and unit price;
  • Total price;
  • Delivery method;
  • Shipping cost (optional);
  • Contact details;
  • Order status;
  • Order number.

We will retain your orders for as long as your Bus-ok account remains active. Legally, we are required to retain your orders for a period of 7 years after placement of the order.


For you to be able to receive your order under the terms of our sales agreement, we use, among other things, Mollie payment services. To be able to do so, we share your data with Mollie.


We process your personal data in order to be able to verify whether your order, which may involve several partial shipments, has been delivered in full according to the sales agreement.

For each (partial) delivery, the following data are being processed:

  • Name;
  • Address details;
  • Order number;
  • Delivery note number and delivery date;
  • Tracking code.

For delivery of your order to the address specified by you in line with the sales agreement, we use the services of parcel carrier DPD.

Shipment is linked to your order, which we will retain for a minimum period of 7 years while your Bus-ok account continues to be active.


For us to be able to handle return shipments, possibly involving refunds, within the time frame specified in our general terms and conditions, we process personal data in the context of our sales agreements.

These are the data that are being processed:

  • Name and address details;
  • Product;
  • Quantity;
  • Credit note.

Refunds will be handled through Mollie. To be able to do so, we share your data with Mollie.

Sharing personal data with third parties


For us to be able to process your online payment, we partner with payment service provider Mollie B.V., Keizersgracht 313, 1016 EE Amsterdam (hereinafter to be referred to as "Mollie"). With your permission, we share with Mollie your personal data, along with the information concerning your order (name, address, bank account number, bank identifier code, invoice amount and transaction number) for the purpose of payment processing and only for as far as necessary for Mollie.
For more information on the use of your personal data by Mollie, see Mollie’s privacy statement at

For us to be able to deliver your order to the address specified by you in line with our sales agreement, we use the services of parcel carrier DPD, with whom we only share the information necessary for DPD to deliver your parcel.
For more information on the use of your personal data by DPD, see DPD’s privacy statement at

Other than that, we do not share your data with other parties, unless we are legally obligated to do so.

Use of cookies and Google Analytics

Bus-ok uses cookies on its website. Cookies are small, simple files containing data which are created by websites and stored by your browser on the hard disk of your computer. For Bus-ok, cookies are a way to facilitate the use of our webshop, making it easier to log in to our website and remembering your settings and preferences. You can disable the use of cookies by changing the settings of your browser.

Google Analytics
We use Google Analytics, more specifically Google Analytics Cookies, exclusively for the purpose of determining the residency of visitors to our website in terms of region. In this context, we have taken the following measures to safeguard the security of your personal data:

  • We have concluded a processor agreement with Google;
  • We use partial masking of visitors’ IP addresses, ensuring your anonymity;
  • We do not use other Google services in combination with Google Analytics Cookies.

Deactivating Google Analytics

Your rights

You have the right to access your personal data and the right to have them rectified or removed.

You also have the right to withdraw previously given consent, the right to object to processing of your personal data by Bus-ok and the right to data portability.

Requests for data access, rectification, removal or portability, and notifications of withdrawal of consent or objection to processing of your personal data can be sent to

For us to be able to verify that such a request has indeed been submitted by you, we ask you to include a copy of your identification document, in which your picture, the MRZ (machine readable zone, the numbers strip at the bottom of the document), the passport number and your citizen service number (CSN) have been blacked out to protect your privacy. We will respond to your request as soon as possible, with a maximum response time of four weeks.

Bus-ok would also like to point out that you have the option to lodge a complaint with the Dutch Data Protection Authority. To do so, please use the following link:

How we protect your personal data

At Bus-ok, we take protection of your personal data very seriously. Therefore, appropriate measures have been taken to prevent unauthorised use, loss, unauthorised access, unwanted disclosure and unauthorised editing. If you feel that your data are insufficiently protected or if you think there are indications of improper or unauthorised use of personal data, feel free to contact our customer service by sending an email to

Bus-ok contact details

Heidestraat 61-B

6114 AB Susteren


phone: +31 (0)61 - 130 31 38


This privacy statement has last been updated on February 21 2020.


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